2023-06-12

SUZUVERSE PTE.

68 CIRCULAR ROAD #02-01, SINGAPORE (049422)

Jack Tran as Chief Executive Office

Dear customers,

We have identified an issue for Android users who upgraded to Android 13, specifically regarding accessing the Picture library while scanning QR codes to add friends in our app. This is due to new permissions introduced in Android 13 that require an app update.

Rest assured, we are actively working on a solution. The next version 1.1.12 of our app, expected to release in early July, will address these permissions and fix the QR code scanning problem. Once the update is available, you can seamlessly scan QR codes to add friends. If you are an Android user who is not experiencing this issue, please continue to use the app normally.

We apologize for any inconvenience caused and appreciate your patience. Our team is fully committed to providing the best user experience and ensuring compatibility with the latest Android as well as iOS operating system.

Thank you for your support and understanding as we work towards a resolution.

For inquiries, please contact

SUZUWALK Customer Support Department

support@suzuwalk.io